{"id":4367,"date":"2023-07-05T20:47:54","date_gmt":"2023-07-05T20:47:54","guid":{"rendered":"https:\/\/easyjur.com\/blog\/?post_type=modelos-de-peticao&p=3650"},"modified":"2023-07-05T20:47:54","modified_gmt":"2023-07-05T20:47:54","slug":"ficha-de-atendimento-a-cliente-direito-previdenciario","status":"publish","type":"modelos-de-peticao","link":"https:\/\/easyjur.com\/blog\/modelos-de-peticao\/ficha-de-atendimento-a-cliente-direito-previdenciario\/","title":{"rendered":"[MODELO] FICHA DE ATENDIMENTO A CLIENTE – DIREITO PREVIDENCI\u00c1RIO"},"content":{"rendered":"

FICHA DE ATENDIMENTO A CLIENTE – DIREITO PREVIDENCI\u00c1RIO<\/strong><\/p>\n

(1) Dados do cliente<\/strong><\/p>\n

Nome do segurado: ________________________________________________________________<\/p>\n

Nome do dependente (se for o caso): _________________________________________________<\/p>\n

Endere\u00e7o completo: _______________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

Profiss\u00e3o: ________________________________________________________________________<\/p>\n

Data de Nascimento: _________________ Grau de escolaridade: ___________________________<\/p>\n

Telefone: ______________________________________ E-mail: ___________________________<\/p>\n

Estado civil: ______________________________ NIT: ____________________________________<\/p>\n

NIT: ________________________________________________________ (observar se h\u00e1 mais de um NIT).<\/p>\n

Nome da m\u00e3e: ____________________________________________________________________<\/p>\n

RG: ________________________________________ CPF: ________________________________<\/p>\n

CTPS*: _________________________________ S\u00e9rie: ____________________________________<\/p>\n

CTPS*: _________________________________ S\u00e9rie: ____________________________________<\/p>\n

CTPS*: _________________________________ S\u00e9rie: ____________________________________<\/p>\n

* (tirar c\u00f3pia de todas as p\u00e1ginas que tenham algo escrito)<\/em><\/p>\n

NB (N\u00famero do Benef\u00edcio): __________________________________________________________<\/p>\n

NB (N\u00famero do Benef\u00edcio): __________________________________________________________<\/p>\n

NB (N\u00famero do Benef\u00edcio): __________________________________________________________<\/p>\n

CADSENHA**: ______________________________________** se n\u00e3o tiver, ir ao INSS requerer.<\/em><\/p>\n

(2) Entrevista<\/strong><\/p>\n

1) Exerceu atividade rural? ( ) SIM ( ) N\u00c3O<\/p>\n

Descreva: ________________________________________________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

2) J\u00e1 trabalhou em atividade especiais (insalubres)? ( ) SIM ( ) N\u00c3O<\/p>\n

Descreva: ________________________________________________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

3) Estudou em escola t\u00e9cnica (SENAI\/SENAC) como aluno-aprendiz? (pegar certid\u00e3o em caso positivo)<\/em> ( ) SIM ( ) N\u00c3O<\/p>\n

4) J\u00e1 foi ministro de confiss\u00e3o religiosa (seminarista)? ( ) SIM ( ) N\u00c3O<\/p>\n

5) Exerceu servi\u00e7o militar obrigat\u00f3rio? ( ) SIM ( ) N\u00c3O<\/p>\n

6) J\u00e1 entrou com a\u00e7\u00e3o trabalhista contra empresa? ( ) SIM ( ) N\u00c3O<\/p>\n

Descreva: ________________________________________________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

7) Trabalhou sem registro na carteira? ( ) SIM ( ) N\u00c3O<\/p>\n

Se sim, qual(is) per\u00edodo(s)? __________________________________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

8) J\u00e1 foi pescador artesanal? ( ) SIM ( ) N\u00c3O<\/p>\n

9) J\u00e1 fez pedido administrativo de benef\u00edcio no INSS? ( ) SIM ( ) N\u00c3O<\/p>\n

Descreva: ________________________________________________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

10) J\u00e1 entrou com a\u00e7\u00e3o contra o INSS? ( ) SIM ( ) N\u00c3O<\/p>\n

Descreva: ________________________________________________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

( 3) Agendar<\/strong><\/p>\n

( ) Acerto de CNIS (atualiza\u00e7\u00e3o de cadastro \/ senha)<\/p>\n

( ) CADSENHA<\/p>\n

( ) Processo administrativo<\/p>\n

( ) Benef\u00edcio por incapacidade<\/p>\n

( ) Aposentadoria __________________<\/p>\n

( ) LOAS ( ) Idoso ( ) Deficiente<\/p>\n

( ) Outro(s): _____________________________________________________________________<\/p>\n

(4) Requerer Documentos<\/strong><\/p>\n

( ) Documentos pessoais (RG e CPF)<\/p>\n

( ) Comprovante de resid\u00eancia recente (\u00faltimos 30 dias)<\/p>\n

( ) Requerimento administrativo \/ negativa do INSS<\/p>\n

( ) Processo Administrativo – PA<\/p>\n

( ) CTC \u2013 Certid\u00e3o de tempo de contribui\u00e7\u00e3o (caso tenha trabalhado no servi\u00e7o p\u00fablico)<\/em><\/p>\n

( ) PPP \/ Laudo T\u00e9cnico De Atividades Especiais (em caso de insalubridade)<\/em><\/p>\n

( ) Certid\u00e3o de trabalho como aluno aprendiz em escola t\u00e9cnica<\/p>\n

( ) Provas de atividade de seminarista ou similar<\/p>\n

( ) Certificado de reservista (para provar servi\u00e7o militar obrigat\u00f3rio)<\/p>\n

( ) Documentos m\u00e9dicos (exames, laudos, receitu\u00e1rios) (em caso de benef\u00edcio por incapacidade)<\/em><\/p>\n

( ) Provas de trabalho rural (em caso de haver tempo rural)<\/em>. Exemplos de documentos para comprova\u00e7\u00e3o de trabalho rural (os documentos podem ser pr\u00f3prios ou do pai ou marido \u2013 arrimo de fam\u00edlia):<\/p>\n

( ) Documentos de posse ou propriedade de terra;<\/p>\n

( ) Certid\u00e3o de casamento;<\/p>\n

( ) Certid\u00e3o de nascimento (pr\u00f3pria, dos filhos, dos irm\u00e3os);<\/p>\n

( ) Diploma \/ cadastro \/ livro de presen\u00e7a de escola rural;<\/p>\n

( ) Certid\u00e3o eleitoral;<\/p>\n

( ) Certificado de reservista ou de dispensa da incorpora\u00e7\u00e3o, etc.<\/p>\n

Ver Art. 54<\/strong> da IN 77\/2015<\/p>\n

( ) Provas de trabalho urbano<\/p>\n

( ) Ficha de registro de empregado<\/p>\n

( ) Folha de pagamento \/ holerites<\/p>\n

( ) Extrato de FGTS<\/p>\n

( ) Termo de rescis\u00e3o contratual<\/p>\n

Ver art. 10<\/strong> da IN 77\/2015<\/p>\n

( ) Provas de uni\u00e3o est\u00e1vel \u2013 ver art. 135<\/strong> da IN 77\/2015<\/p>\n

( ) Provas de depend\u00eancia econ\u00f4mica. Obs.: ajuda pontual n\u00e3o gera direito. Exemplos de documentos para comprova\u00e7\u00e3o de depend\u00eancia econ\u00f4mica:<\/p>\n

( ) Cart\u00f5es de lojas (Renner, etc), supermercados (em nome do titular, com extra para o dependente);<\/p>\n

( ) Transfer\u00eancias banc\u00e1rias constantes;<\/p>\n

( ) Pagamentos de cuidadores \/ asilo;<\/p>\n

( ) Pagamento de condom\u00ednio;<\/p>\n

( ) Pagamento de farm\u00e1cia, cesta b\u00e1sica;<\/p>\n

( ) Conv\u00eanio funer\u00e1rio;<\/p>\n

( ) Dependente morar no im\u00f3vel do falecido;<\/p>\n

( ) Carteirinha de clube, no qual conste como dependente do titular;<\/p>\n

( ) Conta em mercado (caderneta), etc.<\/p>\n

Ver art. 135<\/strong> da IN 77\/2015<\/p>\n

( ) Certid\u00e3o de nascimento (em caso de sal\u00e1rio-maternidade)<\/em><\/p>\n

( ) Holerite<\/p>\n

( ) CNIS (completo \u2013 v\u00ednculos e contribui\u00e7\u00f5es)<\/p>\n

( ) Microfichas de contribui\u00e7\u00f5es (contribui\u00e7\u00f5es anteriores a 1985 que n\u00e3o aparecem no CNIS)<\/p>\n

Obs.: nas microfichas, \u00e0s vezes, aparece o n\u00famero de contribui\u00e7\u00f5es feitas por determinado segurado, mas n\u00e3o aparecem cada uma delas discriminadas. O INSS costumada considerar apenas as contribui\u00e7\u00f5es discriminadas. Caso o n\u00famero de contribui\u00e7\u00f5es indicadas na microficha sejam maiores que as descriminadas, solicite que o INSS abra um chamado na Dataprev, para descriminar contribui\u00e7\u00f5es indicadas e n\u00e3o mostrada na microficha.<\/em><\/p>\n

( ) CADSENHA<\/p>\n

( ) Carta de Concess\u00e3o e Mem\u00f3ria de C\u00e1lculo<\/p>\n

( ) Extrato de pagamentos (valor do \u00faltimo benef\u00edcio)<\/p>\n

( ) HISCRE detalhado \/ ( ) INFBEN \/ ( ) CONBAS \/ ( ) REVSIT \/ ( ) CONREV<\/p>\n

( ) Outros: _______________________________________________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________<\/p>\n

(5) Indica\u00e7\u00e3o de testemunhas<\/strong><\/p>\n

1) Nome: ________________________________________________________________________<\/p>\n

RG: ________________________________________ CPF: ________________________________<\/p>\n

Endere\u00e7o completo: _______________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

<\/a>Profiss\u00e3o: ________________________________________________________________________<\/p>\n

Data de Nascimento: _________________ Estado civil: ___________________________________<\/p>\n

Telefone: ______________________________________ E-mail: ___________________________<\/p>\n

Resumo do que esta testemunha sabe sobre os fatos: ____________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

2) Nome: ________________________________________________________________________<\/p>\n

RG: ________________________________________ CPF: ________________________________<\/p>\n

Endere\u00e7o completo: _______________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

<\/a>Profiss\u00e3o: ________________________________________________________________________<\/p>\n

Data de Nascimento: _________________ Estado civil: ___________________________________<\/p>\n

Telefone: ______________________________________ E-mail: ___________________________<\/p>\n

Resumo do que esta testemunha sabe sobre os fatos: ____________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

3) Nome: ________________________________________________________________________<\/p>\n

RG: ________________________________________ CPF: ________________________________<\/p>\n

Endere\u00e7o completo: _______________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

<\/a>Profiss\u00e3o: ________________________________________________________________________<\/p>\n

Data de Nascimento: _________________ Estado civil: ___________________________________<\/p>\n

Telefone: ______________________________________ E-mail: ___________________________<\/p>\n

Resumo do que esta testemunha sabe sobre os fatos: ____________________________________<\/p>\n

________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________________<\/p>\n

(6) CNIS ou CTPS<\/strong><\/p>\n

Per\u00edodo de v\u00ednculo \u2013 Admiss\u00e3o: ___\/___\/______\tDemiss\u00e3o: ___\/___\/______<\/p>\n

Foi registrado em carteira? ( ) SIM ( ) N\u00c3O\t\tData do registro: ___\/___\/______<\/p>\n

Fun\u00e7\u00e3o exercida: ____________________________ \u00daltimo sal\u00e1rio: R$ ______________________<\/p>\n

Teve altera\u00e7\u00e3o salarial durante o per\u00edodo contratual? ( ) SIM ( ) N\u00c3O<\/p>\n

Tipo de dispensa: ( ) justa causa ( ) sem justa causa ( ) outro motivo<\/p>\n

Motivo da demiss\u00e3o (relatar): ________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

Hor\u00e1rio contratual de trabalho: ______________________________________________________<\/p>\n

Hor\u00e1rio efetivamente cumprido: _____________________________________________________<\/p>\n

Dias da semana: __________________________________________________________________<\/p>\n

Tinha intervalo para refei\u00e7\u00f5es? ( ) SIM ( ) N\u00c3O\t Quando tempo?______________________<\/p>\n

Marcava cart\u00e3o ou assinava livro de ponto? ( ) SIM ( ) N\u00c3O<\/p>\n

Registrava no cart\u00e3o ou no livro os hor\u00e1rios corretos? ( ) SIM ( ) N\u00c3O<\/p>\n

Se n\u00e3o registrava, explique os motivos: ________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

(7) Quais direitos pretende reclamar? (assinale com x o item desejado)<\/strong><\/p>\n

1) ( ) Concess\u00e3o de benef\u00edcio. Tipo: __________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

2) ( ) Revis\u00e3o de benef\u00edcio. Tipo: ____________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

3) ( ) Outros. Especifique: __________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

4) ( ) Documentos. Quais? _________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

(8) Outras informa\u00e7\u00f5es \/ Hist\u00f3rico da lide<\/strong><\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

________________________________________________________________________________<\/p>\n

\tAssumo total responsabilidade pelos dados e informa\u00e7\u00f5es aqui prestados.<\/p>\n

Data: ___\/___\/______\tLocal: ___________________________________________________<\/p>\n

Nome completo por extenso: ________________________________________________________<\/p>\n

Assinatura: _______________________________________________________________________<\/p>\n","protected":false},"featured_media":0,"parent":0,"menu_order":0,"template":"","meta":{"content-type":""},"categoria-modelo":[154],"class_list":["post-4367","modelos-de-peticao","type-modelos-de-peticao","status-publish","hentry","categoria-modelo-previdenciario"],"_links":{"self":[{"href":"https:\/\/easyjur.com\/blog\/wp-json\/wp\/v2\/modelos-de-peticao\/4367","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/easyjur.com\/blog\/wp-json\/wp\/v2\/modelos-de-peticao"}],"about":[{"href":"https:\/\/easyjur.com\/blog\/wp-json\/wp\/v2\/types\/modelos-de-peticao"}],"wp:attachment":[{"href":"https:\/\/easyjur.com\/blog\/wp-json\/wp\/v2\/media?parent=4367"}],"wp:term":[{"taxonomy":"categoria-modelo","embeddable":true,"href":"https:\/\/easyjur.com\/blog\/wp-json\/wp\/v2\/categoria-modelo?post=4367"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}